Last Updated: [Date]
1. Booking Confirmation
1.1
The tour booking shall be considered confirmed only upon the client's signed Conforme / Client Acknowledgement and payment of the required deposit or booking amount.
1.2
The signed proposal serves as the client's acknowledgment and acceptance of the stated itinerary, inclusions, exclusions, rates, and terms and conditions.
1.3
Reservations are subject to availability at the time of confirmation.
2. Payment Terms
2.1
A required deposit of 50% down payment shall be collected upon confirmation of the tour to secure transportation, accommodation, and other applicable arrangements.
2.2
The remaining balance of 50% must be settled two (2) weeks before the target Travel date.
2.3
Failure to settle the required payment within the agreed period may result in the cancellation or release of reservations, subject to applicable supplier policies and charges.
3. Package Inclusions & Exclusions
3.1
Only the services specifically stated under Package Inclusions are covered by the package rate.
3.2
Exclusions and optional activities may be availed of at the client's own expense and are subject to availability, weather conditions, operating schedules, and applicable fees.
4. Itinerary & Schedule
4.1
The itinerary provided is a proposed schedule and may be adjusted by RoseLink Adventures when necessary due to traffic conditions, weather, ferry schedules, attraction operating hours, road conditions, local regulations, or other circumstances beyond the control of the tour operator.
4.2
The sequence of destinations may be changed when necessary while maintaining the overall tour experience, whenever reasonably possible.
4.3
Delays caused by clients may result in changes to the itinerary. RoseLink Adventures shall not be responsible for attractions or activities missed due to client-caused delays.
5. Accommodation
5.1
Accommodation shall be based on the arrangements specified in the client's confirmed booking or tour package.
5.2
Standard hotel check-in and check-out policies shall apply.
5.3
Special requests such as room upgrades, preferred room arrangements, additional guests, early check-in, late check-out, or additional nights are subject to availability and additional charges.
5.4
Any incidental charges incurred at the accommodation, including personal purchases, damages, room service, and other personal expenses, shall be settled directly by the client.
6. Weather & Force Majeure
6.1
RoseLink Adventures shall not be held liable for delays, cancellations, itinerary changes, or additional expenses caused by circumstances beyond its reasonable control, including but not limited to:
Severe weather
Typhoons and heavy rainfall
Rough sea conditions
Flooding or landslides
Road closures
Government restrictions
Ferry cancellations
Natural disasters
Accidents or emergencies
Other force majeure events
6.2
RoseLink Adventures shall make reasonable efforts to provide alternative arrangements when possible, subject to availability and additional costs.
7. Cancellation & Refund
7.1
Cancellation policies shall be based on the applicable policies of the accommodation, transportation providers, ferry operators, activity providers, and other suppliers involved in the booking.
7.2
Deposits and payments may be non-refundable or subject to cancellation charges once supplier reservations have been confirmed.
7.3
No refund shall be granted for unused portions of the itinerary resulting from late arrival, early departure, voluntary withdrawal, or failure of the client to participate in scheduled activities.
8. Client Responsibility
8.1
Clients are responsible for providing accurate information required for the booking and tour arrangements.
8.2
Clients must follow the instructions of RoseLink Adventures representatives, drivers, activity operators, and local authorities throughout the trip.
8.3
Clients are responsible for their personal belongings, valuables, gadgets, documents, and other personal items.
8.4
RoseLink Adventures shall not be responsible for loss or damage to personal belongings resulting from the client's negligence.
8.5
Clients are expected to maintain proper behavior and respect local communities, destinations, and establishments.
9. Rate Validity
9.1
The quoted rates for each tour or travel package are valid for three (3) weeks from the date of receipt by the client, unless otherwise stated.
9.2
Requests for an extension beyond the three-week validity period may be considered based on the client's preferred travel date and the availability and prevailing rates of accommodations, transportation, activities, and other suppliers.
9.3
Any extension of the proposal validity does not guarantee that the original quoted rates will remain available. Rates are subject to reconfirmation and may be adjusted based on updated supplier rates and availability.
9.4
Any additional services or arrangements requested by the client after confirmation of the booking shall be subject to additional charges.
Changes to Terms & Conditions
We may update our Terms & Conditions from time to time to reflect changes to our services, technology, or applicable requirements.
The updated version will be published on this page with a revised Last Updated date.
Share a Concern
If something about your experience didn’t go as expected, we’re here to listen. Please reach out to our team so we can understand your concern and work toward an appropriate resolution.
See our contact details below.
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